DSN.Quality and Knowledge Management

In order to meet the demands of our clients we are equipped with a quality management system (QMS) and are certified in compliance with the DIN ISO EN 9001:2008.

We provide high quality services which we orientate towards the demands of our clients. For this purpose we develop processes and standards which are documented in our quality management handbook. We continually improve these processes and standards on the basis of our client’s feedback and our own regularly conducted quality analysis.

Knowledge management is an integral part of our quality management. Efficient knowledge management ensures that knowledge flows and that it is further developed within our project-based company.

Concrete measures are:

  • Our project databank which can be accessed and edited by all employees
  • Our own wiki with project-wikis on communication in project teams, including a binding quality management handbook and project management handbook for the development of employees’ PM-competencies
  • Our DSN.Blog for communication within the company
    Internet-based project platforms such as SharePoints as a service for our clients

DSN’s employees are the key to our quality and knowledge management: their openness, motivation and skills, as well as their willingness to take on responsibility and to continually improve services within the company. We cultivate this culture of improvement and learning.