Quality and Knowledge Management
We provide services that we have mastered to a high standard of quality and tailor precisely to the requirements of our customers. To this end, we have developed processes and standards that we continuously review and improve based on feedback from our customers and our own ongoing quality measurement and analysis. We have established a quality management system in accordance with DIN ISO EN 9001, which we maintain on an ongoing basis.
In 2023, we were awarded the ZIM Network of the Year by Federal Minister for Economic Affairs Dr Robert Habeck for EcoShip60. The award recognises our outstanding networking and particularly successful use of project results.
We were recognised as an Excellent Knowledge Organisation back in 2012. This nationwide competition honours organisations that demonstrate outstanding organisational knowledge management.
Our tools for implementation are:
- Company wiki with DSN knowledge on projects, processes and tools
- Digital quality management manual
(integrated in the DSN.Wiki) - Digital project management manual for the development of PM competences
(also integrated in the DSN.Wiki) - Internet-based platforms such as SharePoints for the internal organisation of projects
as a service for our customers - Daily Scrum and Bread Friday for daily dialogue and internal training.
The key to our successful quality and knowledge management is all members of the DSN team: they have the openness, motivation and skills as well as the willingness to take responsibility and continuously improve performance and anchor it permanently in the company. We cultivate this culture of learning and improvement.
